Privacy Policy
Privacy Policy
Last Updated: 1 July 2026
1. Introduction
Transhub Line Sdn. Bhd. ("Transhub", "we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.
By accessing or using our website, submitting information through our online forms, contacting us, or using our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.
2. Personal Data We Collect
Information You Provide Directly
We may collect and process the following categories of personal data:
- Full name
- Company name
- Job title or position
- Email address
- Contact number
- Business address
- Country and location information
- Shipping and logistics requirements
- Inquiry details and messages submitted through our website
- Information provided during customer support communications
Marketing and Advertising Data
We may collect information through:
- Google Analytics
- Google Ads
- Google Tag Manager
- Facebook Pixel / Meta Pixel
- LinkedIn Insight Tag
- Remarketing and advertising technologies
- Social media lead generation campaigns
3. Purpose of Collecting Personal Data
We may collect, use, and process your personal data for the following purposes:
Customer and Business Communications
- Managing freight forwarding and logistics services
- Shipment coordination and tracking
- Vendor and business partner communications
- Service administration and record keeping
Business Operations
- Responding to inquiries and requests
- Providing quotations and logistics solutions
- Managing customer relationships
- Processing service requests
- Providing customer support
Marketing and Promotions
- Sending newsletters and company updates
- Providing information about our services
- Conducting promotional campaigns
- Remarketing and targeted advertising
- Event invitations and business networking activities
Website Administration
- Monitoring website performance
- Improving website functionality and user experience
- Website security and fraud prevention
- Statistical and analytical purposes
Legal and Regulatory Compliance
- Compliance with applicable laws and regulations
- Responding to legal requests and government authorities
- Protecting our legal rights and interests
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and website performance.
Cookies may be used to:
- Remember user preferences
- Analyse website traffic
- Measure marketing campaign effectiveness
- Deliver personalised advertisements
- Improve website functionality
Users may disable cookies through their browser settings; however, some website features may not function properly.
5. Google Analytics and Advertising Services
Our website may use Google services, including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Google Remarketing
These services may collect information regarding your interactions with our website to help us understand website usage, improve our services, and deliver relevant advertisements.
Google may process information according to its own privacy policies.
6. Social Media Platforms
Our website may integrate with social media platforms including but not limited to:
- TikTok
- YouTube
- X (formerly Twitter)
When interacting with our social media pages, campaigns, advertisements, or embedded content, your information may also be processed by the respective platform operators according to their privacy policies.
7. Disclosure of Personal Data
We may disclose your personal data to:
- Employees and authorised personnel
- Logistics and transportation partners
- Customs brokers and regulatory authorities
- Shipping lines and freight carriers
- IT service providers and website developers
- Marketing and advertising agencies
- Professional advisers, auditors, and consultants
- Government authorities where required by law
We will only disclose personal data where necessary for legitimate business purposes or legal compliance.
8. International Data Transfers
As a global logistics company, Transhub may transfer personal data to business partners, service providers, customers, or affiliates located outside Malaysia.
Where such transfers occur, we will take reasonable steps to ensure that personal data receives an adequate level of protection consistent with applicable legal requirements.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against:
- Unauthorised access
- Disclosure
- Alteration
- Misuse
- Loss
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Customer service requirements
- Legal and regulatory obligations
- Business and operational needs
- Dispute resolution purposes
When personal data is no longer required, it will be securely deleted, destroyed, or anonymised.
11. Your Rights Under PDPA
Subject to applicable laws and regulations, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Withdraw consent for processing
- Request updates to your personal data
- Inquire about how your personal data is processed
Requests may be submitted through our contact details provided on the website.
We may charge a reasonable administrative fee where permitted under applicable laws
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
13. Children's Privacy
Our website and services are intended for business and commercial use. We do not knowingly collect personal data from individuals under the age of 18 without appropriate parental or legal guardian consent.
14. Changes to this Privacy Policy
We reserve the right to update, amend, or modify this Privacy Policy at any time
Any changes will be published on this page together with the updated effective date. Continued use of our website constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy, your personal data, or wish to exercise your rights under the Personal Data Protection Act 2010 (PDPA), please contact us through the contact information available on our website.
Global Nvocc Networks Sdn. Bhd.
52 & 52A, Lorong Sentosa 4A,Taman Bayu Tinggi,
41200 Klang,
Selangor Darul Ehsan, Malaysia